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Privacy Policy

Purpose of this privacy policy

1. Introduction

 

Transfer Scotland, a trading name of Hopscotch Travel Ltd (“we”, “us”, “our”), respects your privacy and is committed to protecting the personal data you share with us. This privacy notice explains how we collect, use, store and safeguard your personal data when you use our website www.transfer-scotland.com, when you engage with our services, attend tours operated by Hopscotch Travel Ltd, interact with us through third-party platforms, or participate in activities organised by us.

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This privacy notice also explains your rights in relation to your personal data and how the law protects you.

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Please read this privacy notice together with any other privacy or fair processing notice we may provide on specific occasions, so that you are fully informed about how and why we use your data. This notice supplements those notices and is not intended to override them.

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2. The data we collect

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We may collect, use, store and transfer different kinds of personal data about you. This can include:

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Personal Information

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Booking information

  • Travel preferences

  • Communication history

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Technical & Usage Information

  • IP address

  • Browser type and version

  • Device information

  • Time zone setting

  • Page response times

  • Length of visits and browsing behaviour

  • Website interaction information

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Payment Information

Payments for our services are processed securely by Stripe, Bokun, or other approved providers. We do not store or have access to full credit card details on our servers.

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Information You Provide Directly

  • Enquiry forms

  • Emails and messages

  • Comments, reviews or feedback

  • Survey responses

  • Profile information (where applicable)

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Information from Third Parties

We may receive data from:

  • Booking platforms such as Bokun

  • CRM and marketing tools such as HubSpot

  • Travel partners or affiliates involved in delivering our services

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3. How we use your personal data. We use your personal data to:

  • Provide, manage and deliver our services

  • Process bookings and payments

  • Offer customer support and respond to enquiries

  • Send service-related updates, confirmations and alerts

  • Administer promotions, surveys or feedback requests

  • Improve our website, services and customer experience

  • Produce aggregated statistical data to enhance our operations

  • Comply with legal and regulatory obligations

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We only use your personal data where lawful to do so, including performance of a contract, legitimate business interests, compliance with legal obligations, or with your explicit consent.

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4. How we store and secure your information

Our website and services are supported by WordPress, Bokun, and HubSpot, which provide the platforms enabling us to deliver our products and services. Your data may be stored through their secure servers, databases, cloud services and applications. These providers store your information on secure servers protected by firewalls and industry-standard security measures.

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Payment Security

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Direct payment gateways used by us (including Stripe) comply with PCI-DSS, a security standard jointly managed by Visa, MasterCard, American Express and Discover. These standards help ensure the secure handling of payment information.

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5. Communications

We may contact you to:

  • Provide updates regarding your account or booking

  • Troubleshoot issues or resolve disputes

  • Collect fees or payments owed

  • Request feedback, reviews or survey responses

  • Send important service notices

  • Share news, updates or promotional information (only where legally permitted)

We may contact you via email, telephone, SMS or postal mail depending on your preferences and the nature of the communication.

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6. Your data rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where appropriate

  • Restrict or object to certain forms of processing

  • Request the transfer of your data to another provider

  • Withdraw consent at any time where consent is relied upon

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To exercise any of these rights, please contact us using the details below.

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7. How to opt out

If you no longer wish us to process your data, or you wish to withdraw consent for marketing, please contact us at:

info@transfer-scotland.com
Transfer Scotland/ T/A Hopscotch Travel Ltd, First Floor, 227 West George Street, Glasgow, G2 2ND

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8. Changes to this privacy policy

We may update or modify this privacy policy from time to time. Changes take effect immediately upon posting on the website. If we make any material updates, we will highlight these changes within this notice so you remain informed about how we collect, use and protect your data.

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9. Contacting us

If you wish to access, correct, amend or delete any personal information we hold about you, or if you have questions about this policy, please contact:

info@transfer-scotland.com

Transfer Scotland/ T/A Hopscotch Travel Ltd, First Floor, 227 West George Street, Glasgow, G2 2ND

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